Frequently Asked Questions

What technologies do you support?

We have in-house experience with loads of different techs, including Microsoft, Apple, Google as well as others.

 

Is the cloud useful for my business?

We strongly believe a ‘Hybrid-Approach’ is currently the best approach to utilize cloud technologies. A mixture of onsite and offsite infrastructure works for most businesses.

 

How long is the agreement for?

Typically, most agreements are 12 months and renew each year. However, starting off with a longer commitment keeps you locked in on the price.

 

Can I cancel my agreement?

Absolutely, after the first 90-day satisfaction guarantee period we ask for a 30-day notice to remove all software and tender all remaining balances. 

What is covered under the agreement?

There are three typical tiers that can apply to your unique setting, however, please check your individual agreement for more detailed spec

 

Are projects covered under my agreement?

Projects are quoted separately as they usually fall out of the scope of the work on the original Service Level Agreement

 

What are CAER Tech's standard hours?

8-5 – Typical business hours

 

When is after hours support available?

24/7/365 Response times vary depending on your Service Level Agreement and what is affected. We do however try to take federal holidays, but if there is a work affecting outage we will be available depending on your Service Level Agreement.

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